In order to provide you with the widest assortment of genuine products at low prices, we extend the supply of our products to Sellers from all around the world. Products shipped from overseas, are marked 'Jumia Global'. Prepayment is required to buy those products, and their return is accepted only for defective reason.
Prices include international shipping and customs fees. Jumia protects you against potential reevaluations at customs clearance. Local delivery fees can be charged at checkout depending on your address.
In case your item has not yet reached you within the estimated delivery time displayed on the product page, please contact our Customer Service at 0861007701 or contact us here between 8am and 5:30pm on weekdays.
You will be able to enquire on the estimated delivery date and you will be given the choice to cancel your order if the delivery timeline was not respected.
No, all Shipped from overseas products are delivered at no additional cost to you, as the price includes customs fees and import duties. You are not expected to pay any additional duties or taxes. If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service at 0861007701 or contact us here between 8am and 5:30pm on weekdays.