You can initiate a return up to 7 days after delivery if:
You receive a wrong, damaged, defective or counterfeit item
You change your mind, with the exception of underwear, adult toys, perfumes, cosmetics, hair extensions and jewellery.
When returning an item, ensure all seals, tags and accessories are left intact and item is in it's original packaging. If
you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will
It will take between 4 - 8 days for the items to get delivered to the Jumia Warehouse.
Once the returns have reached our warehouse, each of the items in your return will be inspected before the return is processed and the refund or store credit initiated.
Store credits will be sent immediately via email and cash refunds can take up to 7 working days to reflect depending on method of refund and banking institutions.
If the package was delivered to you and you requested for a pick-up, our delivery agent will call you to schedule collection. There will be 2 collection attempts made to retrieve the item(s) in 3 business days.
There is a R59 return fee for returns where the item is not damaged or faulty. Alternatively, you are able to ship the item back to our Cape Town warehouse at your own cost. If your item is damaged, you will not be charged the return fee.
Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.