What is Jumia Global?
Jumia Global gives you access to international products at fantastic prices, delivered by Jumia directly to your door
Where does Jumia Global Product Come From?
Our products come from trusted suppliers in Dubai and China
How Does Return Process Work?
If you are not satisfied with the item you ordered, you can return it within 7 days after delivery by contacting our customer service team. Our standard return policy applies for Jumia Global items.
How do I differentitate between a Jumia Global products and the other products on Jumia website?
All Jumia Global products have a flag stating "shipped from abroad", like the image below
In What Currency Do I Pay?
Jumia.co.za only accepts ZAR
Are All Products Authentic?
Jumia performs quality control checks as possible when adding sellers to the platform, however we are unable to certify the authenticity of all the products available. To ensure that every Jumia customer is protected from buying any counterfeit product, we have built a system that penalises sellers for listing inauthentic products. If you have doubts about a product, please call 0861007701 or contact us here.
How Do I Know a Product Has Good Quality?
You can tell the quality of a product by viewing the product description, product reviews, product ratings and seller score. You can find all this information on the product page. Also note that price is a hint for the product quality level.
How Long Will It Take Before I Receive My Order?
Jumia Global orders take longer because the products are shipped from abroad. You can check the estimated delivery day on the product page under the name of the seller right next to the picture of the product.
How Do I Contact Customer Service?
To access customer service contact us here or if you need help placing an order call 0861007701.
How is the delivery fee for Jumia Global products calculated?
The delivery fee for Jumia Global orders includes the customs fee and the shipping fee from our warehouse to your doorsteps.