Popular Questions

Yes, we are committed to offering our customers only the best authentic and 100% original products. We also take all the necessary measures to ensure this: any seller who sells fake/counterfeit products is liable to penalties.

Please contact us here if you believe that a product listed on our website does not meet these standards.

Yes, you need to register on Jumia.co.za and login to your account by entering your email and password

Shopping on Jumia is easy! Once you have found the product you want to buy, just follow the steps below:

  1. Click on 'Buy Now' to add this product to your cart
  2. Click on 'VIEW CART and CHECKOUT' in the pop up
  3. Click on 'PROCEED TO CHECKOUT'
  4. Register an account or Login into your existing account by entering your Email and password
  5. Enter your shipping/billing information, ensuring your address is complete and accurate
  6. Choose your preferred payment option
  7. Click on 'Confirm order' to complete your order.

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here contact us a few hours after your order placement.

You will be contacted by our clearing agents once your parcel is en-route to South Africa, to arrange for payment of the customs fees and taxes due. These fees are not covered by our shipping fees and are for you to settle directly.

Need help placing an order?
Contact us on our Online Webchat.
Operating Hours: Monday - Friday, 8:00am - 5:00pm
Saturdays, Sundays & Public Holidays, CLOSED.

Yes, you may return products which qualify for returns as per our returns policy. Please see our returns policy [https://www.jumia.co.za/sp-return-policy/] for complete instructions on how to return your purchased item. Please note that returns can only be made within 14 days of the order being delivered.

Just follow the steps below to return an item/items

  1. Log into your profile
  2. Click the My Orders button
  3. Select the order you want to return
  4. Select the item/items you want to return
  5. Motivate your reason for returning the item/items
  6. Add a collection address
  7. Select a refund method – store credit or the method you initially paid with
  8. Click the Create Return button

You are able to cancel your order before it ships from our Seller. You may cancel items from your order online via selecting the order in My Account - My Orders and then following the steps after clicking the cancel item button. Please note that this is currently only available on our website and not on our app. Alternately, you may contact us to request the cancellation via our Customer Service team.

Please note that we are unable to cancel an order once it ships from our overseas seller.

You can choose from the different payment methods available on jumia.co.za. Please find below the list of available payment methods:

Credit/Debit/Cheque Card

Pay securely with your Mastercard or Visa. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details.

You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved.

Instant EFT

You will be redirected to a secure portal to log into your internet banking profile to complete your EFT payment.

Please only complete the EFT payment via the process at the end of checkout and do not make an EFT payment outside of this process as we will be unable to apply it to your order.

Instant EFT payments reflect immediately after confirmation and will not cause a delay in processing your order.

If you have been issued a Jumia Refund Voucher, you will have received a voucher number.

Please enter this voucher number in the voucher code box at checkout and click "add voucher" at the payment step. Your order total will be reduced by the voucher value.

Please note that it is crrently possible to apply only 1 voucher or coupon to an order. Vouchers may not be combined.

You may receive items in your order separately because they are sold by different sellers and are shipped at different times.

Simply register within 1 minute or login with your Facebook account if you do not have an existing account.

Log your return request
  1. Option 1: Go to Contact us and complete the form.
  2. Option 2: Call our customer care at 0215180229 or contact us here to create your return.

Click here to find out more

We will send you regular updates about the status of your order via emails and SMS. Once your order has left our warehouse, you can track its status by entering your tracking number on https://www.jumia.co.za/track/.

We will make a maximum of 2 attempts to deliver your parcel. If we are unable to deliver after the second attempt, we will cancel your delivery and return the parcel to our warehouse for a refund where applicable.

Products & Prices

It is advised that you check what other customers have said about a product before you buy. Click here for a guide to product quality and reviews

Yes. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is immediately delisted from Jumia.

Please contact us here if you think a product listed on our website does not meet these standards.

Jumia offers 100% new and unused products.

Prices on Jumia are not negotiable. Jumia has thousands of sellers who offer you the best prices and deals.

Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of other sellers in the product page.

Free installation is not offered unless specified in the product description. Be sure to check the product description of products to get more details about installation. In case of doubt, do not hesitate to contact us here.

Jumia provides you with the opportunity to return your product within 14 days from delivery. If you have warranty on your product, potential issues may be covered under the warranty afterour initial returns period.

If a warranty is offered on a product, the warranty period will be displayed on the right side of the product page. If a product is sold by multiple vendors, the warranty period offered by each vendor will be displayed to the right of Seller name, in the 'more information' box. If you have further questions, please contact us here.

You can claim warranty by presenting your product and the warranty card at an authorized service center of the Seller. Do not hesitate to contact us here for the contact information of the service center. Please note that warranties are covered by Sellers. As a result, different sellers may offer different warranties for each product.

Please refer to the manufacturer (or service center) details on the warranty card included with your product. You can also check the product page on Jumia.co.za and look for warranty/service center information in the "description" tab. If there is no warranty card, please check the user manual or product packaging for more details. Do not hesitate to contact us here so we can help you resolve the issue.

Warranty terms for products may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

Please contact us here so we can help you to resolve the issue.

Please contact us here so we can help you to resolve the issue.

Please contact us here so we can help you to resolve the issue.

Please contact us here so we can help you to resolve the issue.

The warranty for your product should start from the date of order. Please contact us here if this is not the case.

Please always follow the instructions written on the warranty card provided by the brand.

Warranty terms for a product may change over time. Rest assured, you will be entitled to the terms listed on the warranty card at the time of purchase.

You can still claim warranty by presenting your Jumia invoice at any authorized service center even if you've lost your warranty card.

Orders

Shopping on Jumia is easy! Once you have found the product you want to buy, just follow the steps below:

  1. Click on 'Buy Now' to add this product to your cart
  2. Click on 'VIEW CART and CHECKOUT' in the pop up
  3. Click on 'PROCEED TO CHECKOUT'
  4. Register an account or Login into your existing account by entering your Email and password
  5. Enter your shipping/billing information, ensuring your address is complete and accurate
  6. Choose your preferred payment option
  7. Click on 'Confirm order' to complete your order.

Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. If you are unsure of whether your order has been confirmed or not, please contact us here contact us a few hours after your order placement.

You will be contacted by our clearing agents once your parcel is en-route to South Africa, to arrange for payment of the customs fees and taxes due. These fees are not covered by our shipping fees and are for you to settle directly.

Need help placing an order?
Contact us on our Online Webchat.
Operating Hours: Monday - Friday, 8:00am - 5:00pm
Saturdays, Sundays & Public Holidays, CLOSED.

You will need to accept any pre-paid orders in full however and request a return online for items which you do not want to keep.

We'll send you an email once your order has been confirmed.

You are able to cancel your order before it ships from our Seller. You may cancel items from your order online via selecting the order in My Account - My Orders and then following the steps after clicking the cancel item button. Please note that this is currently only available on our website and not on our app. Alternately, you may contact us to request the cancellation via our Customer Service team.

Please note that we are unable to cancel an order once it ships from our overseas seller.

Please contact our Customer Service Team on our Contact us page here so we can help you to resolve the issue.

We will send you regular updates about the status of your order via emails and SMS after your order has left our warehouse and is on its way to you. You can also track its status by entering your tracking number on https://www.jumia.co.za/track/.

You are able to cancel your order before it ships from our warehouse or Seller. You may cancel items from your order online via selecting the order in My Account - My Orders and then following the steps after clicking the cancel item button. Please note that this is currently only available on our website and not on our app. Alternately, you may contact us to request the cancellation via our Customer Service team.

If you have trouble placing products in your cart, please make sure that you have made all relevant size and color selections. If you still have problems, this may mean that the item you are trying to buy is sold out. Contact our Customer Service Support Team via Live Chat or contact us via email here..

A hard copy of the invoice will always be sent along with your order. If you have not received an invoice, Contact us here and we will send it to you.

It may be that the items are still reserved for the unsuccessful order while our system updates. Kindly allow 10 minutes for the order to cancel and the stock to reappear online and then try again.

Payment

You can choose from the different payment methods available on jumia.co.za. Please find below the list of available payment methods:

Credit/Debit/Cheque Card

Pay securely with your Mastercard or Visa. We make use of the 3D-Secure authentication system to verify cardholder details with your bank; this links you directly to your bank via a secure link. The transaction then takes place within your bank’s secure environment and we won’t have access to any of your card details.

You can rest assured that your card details will by no means be available to, or accessible by, us or any third parties. When you return a purchase, the specified amount will be credited back to your bank account after it has been approved.

Instant EFT

You will be redirected to a secure portal to log into your internet banking profile to complete your EFT payment.

Please only complete the EFT payment via the process at the end of checkout and do not make an EFT payment outside of this process as we will be unable to apply it to your order.

Instant EFT payments reflect immediately after confirmation and will not cause a delay in processing your order.

At the end of the checkout choose Credit / Debit Card as your preferred payment option and follow the steps after confirming your purchase. Make sure that your bank activated your Credit Card for online payments. Please note that Jumia provides the utmost security on your payments.

We dont use JumiaPay here yet

Some payment options, like Cash on Delivery, are dependant on the type of products purchased, area of delivery and also the value of the order.

If your desired payment option is not displayed after entering your shipping information, this may be because your order contains products which do not qualify/ your address. Please return to your shopping cart and make sure you have selected products which qualify. If this is the case and you still cannot access Cash on Delivery, it may be due to your region or for other very specific reasons: please contact our customer service here .

The Jumia mobile app and mobile website offer all the payment options that the Jumia full website version offers. You can pay with confidence, using your preferred payment option.

It's simple! When you get to the payment stage at checkout, simply enter the gift card code in the voucher box and click apply.

Please note that we no longer sell gift cards online but that vouchers bought before January 2020 are valid for 3 years from date of purchase unless specific terms and conditions apply.

Fraud detection and prevention are very important to us. We take all steps to ensure that transactions are genuine and that our customer's details are completely secure. Online payments are monitored continuously for suspicious activity and some transactions are verified manually if we feel that it is not authorized by the owner of the card.

All card transactions are processed via 3DSecure authentication, where the issuing bank validates the payment with their customer. This is to safetytyguard you, our customer and us against fraud as the bank will accept liability for any fraud which occurs.

If you experience trouble completing payment through debit/credit card, first thing to do is to make sure that your card is activated for online payments and that you have enough funds/limit to complete the transaction. Your bank can help you verify these details.

Some cards issued outside South Africa are also not supported on Jumia and may be declined.

Sorry, we only accept one payment method per order.

Sorry, we don't offer payment in instalments at this moment.

We only accept Rand (ZAR).

If your Gift Card value is less than the order amount, you will be asked to select EFT as an additional payment method to complete the payment.

The 3D Secure password is a payment verification process implemented by VISA and MasterCard in partnership with card issuing banks under the Verified by VISA"" and Mastercard SecurePoDe"" services.

3D secure password is an additional one-time password, that you will be asked to enter on the payments page. This password is known only to you, and is sent to you via email or text. This ensures that only you can use your card for online purchases.

When paying with Debit / Credit card on Jumia, we will ask you for your 16 digit Card number and expiry date and CVV (Card Verification Value). Please note that Jumia does not save your card information unless you specify that we should.

not relevant for SA

Returns

Instead of having to fill in a boring paper-based returns form, you can now log into Jumia and complete the returns form online. Please see our returns policy for complete instructions on how to return your purchased item. Please note that returns can only be made within 14 days of the order being delivered.

Just follow the steps below to return an item/items

  1. Log into your profile
  2. Click the My Orders button
  3. Select the order you want to return
  4. Select the item/items you want to return
  5. Motivate your reason for returning the item/items
  6. Add a collection address
  7. Select a refund method – store credit or the method you initially paid with
  8. Click the Create Return button

Still need help logging a return? Call us on 0215180229 for assistance. Please note that this line is for return queries only and our team will be unable to assist with any other queries.

We will attempt to collect the item from your address within 2 working days for main centres and 5 working days for outlying/regional areas (depending on how often your area is serviced) from the date of logging the return.

Returning to our warehouse can take up to 2 working days for main centres and 5 working days for outlying/regional areas from the date of collection from your address. Once the return has reached our warehouse, each of the items will be inspected before the return is processed – this should happen within 72 hours of arriving at our warehouse – after which the refund or store credit will be initiated.

You can initiate a return within 14 days for qualifying Jumia items.

When returning an item, ensure all seals, tags and accessories are left intact and the item is in its original packaging. If your item is returned and is not in a resellable condition, your return will be rejected (unless returned as a defective item).

No. You cannot change your selected refund option after it has been requested.

Please note that the international shipping and customs fees are non-refundable for any items returned.

Once the return has reached our warehouse, each of the items will be inspected before the return is processed – this should happen within 72 hours of arriving at our warehouse – after which the refund or store credit will be initiated.

Refunds via voucher will be issued immediately and will be received as soon as the return has been processed by our Returns Team at our warehouse.

Refunds via EFT will reflect within 48 hours and refunds back to the card used for payment will reflect within 10 working days of being processed by our team. Please note that this lead time is the maximum timescale as advised by the banks.

If the package was delivered to you and you requested a pick-up, our delivery agent will schedule the collection of your return parcel. There will be 2 collection attempts made to retrieve the item(s) in 3 business days.

Your return request will be cancelled and you will no longer be able to return that item.

You will not be able to return an item after 14 days, unless the item is defective or the incorrect item was delivered.

No, you do not have to return your entire order. You can return the item you no longer wish to keep.

Yes, any free gift must also be returned.

Please note that we will not refund the international shipping and customs fee.

At the moment, Jumia does not offer a replacement or the exchange of an item. However, you can still return the qualifying item(s) and receive a full refund.

We will keep you updated by email and SMS about the status of your return. You will also be able to see status updates when selecting the item(s) in the My Orders section in your customer profile.

If you have any questions, please complete the customer contact form here.

Warranty information is displayed on each product’s listing page. Please contact our Customer Loyalty team or check the warranty documentation received with your product to get more information about any applicable warranties.

Once we receive your request, we will make two collection attempts to retrieve the item(s).

Refunds via voucher will be issued immediately and will be received as soon as the return has been processed by our returns team at our warehouse.

Refunds back to the card used for payment will reflect within 10 working days of being processed by our team. Please note that this lead time is the maximum timescale as advised by the banks.

We apologise for this. Please contact us using the form provided here.

Refunds via voucher will be issued immediately and will be received as soon as the return has been processed by our returns team at our warehouse

Refunds via EFT will reflect within 48 hours and refunds back to the card used for payment will reflect within 10 working days of being processed by our team. Please note that this lead time is the maximum timescale as advised by the banks.

Returned items will be redelivered to you if we cannot verify your reason for returning it. For example, a microwave returned for not powering-on will be tested extensively and if the claims are right, a refund will be processed, but if during the test, it powers-on, the item will be redelivered to you.

Refund

Our refund process begins after we have completed the evaluation of your returned product. We will send you an email notification once the return examination is completed and the refund has been approved.

Refunds via voucher will be issued immediately and will be received as soon as the return has been processed by our returns team at our warehouse.

Refunds via EFT will reflect within 48 hours. Refunds back to the card used for payment will reflect within 10 working days of being processed by our team. Please note that this lead time is the maximum timescale as advised by the banks.

A refund voucher (otherwise known as store credit) can be chosen as a refund method for returns and is issued in the unlikely event of out of stock situations. The value is equal to the value of the product purchased. You can use Jumia Refund Voucher as voucher code to buy any item. A refund voucher is valid for 3 years and must be redeemed during this period. This refund voucher can be used on several purchases until depleted and your remaining balance is 0. You will find any vouchers issued on your profile by visiting Jumia Credit on your Jumia profile (please note that this is only visible on our website and not on our mobile apps)

You can only redeem one voucher or coupon code per order. When wanting to redeem a voucher or coupon you can either:

  1. Enter the code in the box provided on the Cart page.
  2. Enter the code in the box provided on the Checkout page.

How do I use my store credit?

Just follow the steps below to redeem your store credit

  1. Log into your profile (Your store credit will only be visible if you are logged into your profile. You can only use or test the code if you are logged into your profile as the code is user-specific.)
  2. Click the Jumia Credit button
  3. Select the item/ items you'd like to purchase
  4. Proceed to Checkout
  5. Manually add in your credit code (Please note: the code is case sensitive. Please ensure that there are no spaces before or after the code, as the code will not work)
  6. Click the Apply button

Promotional Coupons:

A Jumia promotional coupon can be used on jumia.co.za only and may have limitations. Promotional coupons may be received via newsletter sign-ups, newsletters, social media promotions and other marketing activities.

Examples of limitations are a minimum spend amount, the coupon may not be valid on sale items, a validity and usage period, the coupon may only be valid on certain items etc. All promotional coupons will come with terms and conditions. If you are uncertain please contact our delightful Customer Loyalty team for assistance.

Gift Vouchers

If you and have been gifted a gift voucher, you will be able to add this to your order and the amount will be deducted from the total order value. You will be able to use the gift voucher until the total value of the gift voucher has been used.

Store Credits:

If you return an item(s) and select store credit as your refund method or if an item happens to be out of stock a store credit voucher code will be emailed to you to the value of the paid price of the item(s). This can then be used for future purchases at Jumia. Store credit will be received only once the returned items have been processed by our team. To qualify for store credit, items must be returned unworn in its original packaging and not damaged.

Store credit can be used on your orders until the total store credit value has been used.

If your return is invalid then we will call you to explain the issue and send the item(s) back to you. We will arrange for the return of the item to get back to you.

Note that we will make several attempts to return the product to you. However, after 2 return attempts, we will cancel the return and take the rejected return back to our warehouse. We will keep the product with us for a maximum of 60 days for you to arrange collection from our warehouse. We will discard the product if it is not collected from us.

Please contact our Customer Loyalty team to arrange collection and get a reference number for your courier.

For items purchased on sale, the amount refunded will be the exact amount paid and not its original value.

For example: If you purchased an item on sale for R349.00 and its original value was R399.00, we will refund you R349.00.

If you purchased an item using a refund voucher (store credit), we will refund you the sum of the amount you paid and the value of the Jumia refund voucher redeemed on the item.

Yes, the refunded amount will also include the shipping amount you were charged.

Please note that the international shipping and customs fees on Jumia Global items are not refundable when you return them.

Return and Refund Timelines

Collection from your address can take up to 2 working days for Main centres and 5 working days for Outlying/Regional areas (depending on how often your area is serviced) from date of logging return.

Return to our warehouse can take up to 2 working days for Main centres and 5 working days for Outlying/Regional areas from date of collection from your address.

Once the returns have reached our warehouse, each of the items in your return will be inspected before the return is processed – this should happen within 72 hours of arrival at our warehouse, after which the refund or store credit initiated.

Depending on the refund method chosen and the banking institutions, the refund could reflect within minutes (voucher refund) to a maximum of 10 working days for card refunds.

Our refund process begins after we have completed the evaluation of your returned product. We will send you an email notification once the return examination is complete and the refund has been approved.

Refunds via voucher will be issued immediately and will be received as soon as the return has been processed by our Returns Team at our warehouse.

Refunds via EFT will reflect within 48 hours. Refunds back to the card used for payment will reflect within 10 working days of being processed by our team. Please note that this lead time is the maximum timescale as advised by the banks.

Delivery

Delivery fees are R170 per order.

Items are delivered to main centres within a minimum of 15 working days, and delivered to regional and outlying areas within a minimum of 20 working days

Accurate timelines per item will be displayed to you upon checkout.

Please note that we may extend delivery timescales during major sales due to high volumes of orders to be processed and that delayed settlement of the customs fees will result in delays in clearing your parcel and extended delivery timescales.

We will send you regular updates about the status of your order via emails and SMS. .

You can request for your order to be delivered to a different address within the same region or city, before your order is shipped. Please contact our Customer Service Call Center here for more information.

You should always refuse to accept any open package, as we will not accept returns of electronics products unsealed (unless for defective reason). If you do accept such a package by mistake or find out it has been tampered with, please get in touch with our Customer Service Center here immediately.

We will attempt to deliver your order again the next working day. We will try to deliver a total of 2 times before cancelling your order.

No, delivery agents are not always able to contact customers before delivery. Please ensure someone is available to accept your order at your chosen address within working hours.

Delivery charges are the costs undertaken by Jumia and our logistics partners to bring your ordered item(s) to your doorstep.

Please note that our standard delivery charges do not include customs fees and taxes. These costs are for your own account and must be settled with the clearing agents directly.

Estimated delivery timelines depend on the seller's location. For example, an item from a seller in Johannesburg, for delivery to Cape Town will take longer than an item from a seller in Cape Town, to be delivered to Cape Town

Items sourced from different sellers are shipped separately to make sure that there is no delay in fulfilment of your order. Be rest assured that you will get all your items within the delivery period.

Yes! Your parcel can be delivered to any address convenient for you. Just enter your preferred address as your 'shipping address' during checkout.

Jumia does not deliver outside of South Africa but will ship throughout South Africa with delivery via our own logistics network and external logistics partners.

We do not have any pick up/collection stations and cannot accommodate collection from our warehouse.

Jumia does not deliver outside of South Africa but will ship throughout South Africa with delivery via our own logistics network and external logistics partners.

No need to worry. We will help you replace your order at no extra cost.

Jumia Services are Jumia Logistics Services

We apologize for any inconvenience caused. Please contact our customer service here so that we can sort things out.

Login my account

  • Start by clicking "Your Account" and then sign up in the top right corner of your screen.
  • You will then be asked to provide some basic information.
  • When you have provided the required information, click submit to finish the sign-up process.
  • We will send you an email to welcome you to Jumia.
  • Click Your Account and then Login in the top right side of your screen.
  • Enter your registered email address and click Proceed.
  • Now click the Forgot your Password button to get an email on your registered account with instructions on how to set a new password.

To add an additional delivery address to your account:

  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • Now click Address Book in the left side of the screen.
  • Click on Add a New Address, enter the details of the new address and click on Save this Address.

To make sure that your account is always secure, multiple email addresses cannot be added. However, you can replace your current email address with a new one anytime from "Your Account".

Your email address helps us provide timely information to you about your order. It also acts as your username and helps you log in.

  • Click Your Account in the top right corner of your screen (if you are logged in you would see your name there).
  • In the contact details box, click change Password
  • Enter the required information and click "Submit"

We are unable to deactivate / remove customer accounts from our system completely. If you are concerned that your data has been compromised, change your password and contact our Customer Service team to notify us.

Please note that your data is secure with us and that we will investigate any concern around possible breaches with top priority

We miss you when you don't visit us but will never deactivate your account. We may only consider in exceptional cases of customers suspected of fraudulent behaviour or with a very high order refusal rate.

Jumia Global

In order to provide you with the widest assortment of genuine products at low prices, we extend the supply of our products to Sellers from all around the world. Prepayment is required to buy those products, and their return is accepted only for defective reasons. We include a standard shipping fee of R170 per order, which does not cover Customs charges and taxes which are for the customer's account. You will be contacted directly by our forwarding agents to arrange payment of the customs fees.

Warranty conditions vary by product, please check individual product pages for details. Product manuals, instructions and safety warnings may not be in destination country languages. We include a standard shipping fee of R170 per order, which does not cover Customs charges and taxes which are for the customer's account. You will be contacted directly by our forwarding agents to arrange payment of the customs fees.

Our final order total at checkout includes our standard shipping fee only. We do not cover Customs fees and taxes which are for the customer's account. You will be contacted directly by our forwarding agents to arrange payment of the customs fees, before your parcel is cleared for delivery in South Africa.

Once your order is shipped, Jumia cannot halt delivery as the import process has started. Cancellations are therefore not authorized after order confirmation.

If your item has not yet reached you within the estimated delivery time displayed on the product page, please contact our Customer Service on our Contact us page here between 8:00am and 5:00pm on weekdays.

You will be able to enquire on the estimated delivery date and you will be given the choice to cancel your order if the delivery timeline was not respected.

Yes, all products shipped from overseas will incur an additional cost of Customs fees and import duties. You are expected to pay these additional duties and taxes before your parcel is cleared for delivery in South Africa. This is iin accordance with South African Customs regulations.

No, shipping fees are non refundable for any returns.

You can find how to return your products here.

Jumia Sales Campaigns

Special event prices become active at the time mentioned with the campaigns details. Stay tuned to jumia.co.za for more details.

Usually there's no restriction on the quantity of an item you can buy but during special events like Black Friday, Jumia Anniversary or Mobile Week, we might put a restriction on some in-demand items so that everybody gets a chance to enjoy our amazing deals.

Jumia ensures that all items ordered during special events like Black Friday and Mobile Week are delivered within the delivery timeline as communicated on the product page. They may vary from the usual delivery timeline, so check the product page delivery timeline information at the moment of the order.

If your order was placed while the special promotional prices were active that's all you have to pay.

Selling on Jumia

There are many reasons to sell onJumia .co.za. For one, Jumia customers can see your products. Secondly, you’ll have the ability to sell your product faster, without the need to create and spend money on a new standalone website.

If you sell new and genuine products, you can sell on Jumia. Click here to find out more.

Listing products on Jumia is absolutely free! Jumia does not charge you anything for listing your products online. You only pay a small commission for what you sell. You can get to know the commission charged for your product category by contacting us on marketplace@zando.co.za.

Confidentiality and security

If you think that your Intellectual Property Right has been infringed by any of our sellers, you can send us an email to contact us here.

We take security very seriously at Jumia. If you're a tech guru & you have found an issue which has a real world impact, you can report it to contact us here with these details:

Steps to reproduce the bug/issue.

Your web browser/mobile browser's name or app and version.

Screenshot/screencast (if any).

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