Returns and Refunds
LOG A RETURN
You can return all eligible item(s) within 7 days. Click here to see Frequently asked Questions.
PREPARE THE ITEM
Place the item in its original packaging, including any accessories, tags, labels or freebies, otherwise, your return will be invalid.
REQUEST A PICK UP
Once we receive your request, we will make two collection attempts to retrieve the item(s).
Once we receive your returned item, we will inspect it and process your refund.
Criteria to return
Criteria to return an item:
Return must be logged within 14 days of the item being delivered
The item is in a re-sellable condition
The item being returned qualifies for return
The item is in its original packaging, with labels attached
The only non returnable items that we will accept are:
Defective Product or
Incorrect Product delivered, provided that it is in it's original packaging with all labels attached.
Non-returnable Products include, but are not limited to:
Cosmetics and fragrances
Earrings for pierced ear
Adult Shop items
All other Products marked with a disclaimer - This item does not qualify for return according to our Returns Policy.