Returns and Refunds

How to request a return

Returns Process


You can return all eligible item(s) within 7 days. Click here to see Frequently asked Questions.


Place the item in its original packaging, including any accessories, tags, labels or freebies, otherwise, your return will be invalid.


Once we receive your request, we will make two collection attempts to retrieve the item(s).


Once we receive your returned item, we will inspect it and process your refund.

Criteria to return

Criteria to return an item:

  Return must be logged within 14 days of the item being delivered

  The item is in a re-sellable condition

  The item being returned qualifies for return

  The item is in its original packaging, with labels attached

 The only non returnable items that we will accept are:

  Defective Product or

  Incorrect Product delivered, provided that it is in it's original packaging with all labels attached.

Non-returnable Products include, but are not limited to:

  Cosmetics and fragrances



  Earrings for pierced ear

  Adult Shop items

  All other Products marked with a disclaimer - This item does not qualify for return according to our Returns Policy.

What can I return?

How do I return an item?

Can I change my refund option anytime?

How long will it take to return an item and get my refund?

Once I initiate a return, what happens next?

I have requested for returns pick-up from my home, how long will it take?

What happens if I miss both attempts to retrieve my return?

Can I return an item after 7 days?

I initiated a return and requested for pickup at my home, but no one came & it has been a while, what should I do?

My return has been collected for a while, but still no news, what should I do?

Jumia tells me they have done a bank transfer but I have not received the money, what should I do?

How do I track my return status?

Do I have to return all products in my order?

Do I have to return the gift when I return a product?

Do I have to pay for shipping charges when I return a product?

Can I Replace or Exchange an item rather than a refund?

Why was my item redelivered to me instead of a refund?